When you call, you reach a person who knows your account. Credentials, lines handled, and direct numbers for every member of the team.
For decades the CTR name has been attached to business services across Western Pennsylvania — parking and revenue control first, then time and attendance, then payroll. More recently CTR Payroll has brought payroll, tax filing, human resources, time and attendance, benefits administration and onboarding into a single data source.
CTR Insurance & Benefits Services builds on that name to do the same job for insurance. We are not captive to one carrier. We are an independent brokerage, which means we work for you — taking your plan to a range of carriers across different categories of coverage to find the right fit at the right rate for your company.
That is the whole difference. A captive agent sells you what their company has. We shop.